Terms and Conditions

Terms and Conditions (T&C)

Daniela Sieber GmbH
Klusenstrasse 41
6043 Adligenswil
Switzerland

Date: 1 June 2026

1. Scope of Application

These Terms and Conditions (T&C) apply to all services provided by Daniela Sieber GmbH, hereinafter referred to as the “Provider”.

The T&C apply in particular to:

  • Coaching
  • Personal development
  • Mentoring
  • Consulting services
  • Mediation and conflict management
  • Workshops and training
  • Ombudsman and confidential reporting services
  • External ombuds services
  • Digital consulting or other services

Any deviating agreements must be made in writing.

2. Conclusion of Contract

A contract is concluded through:

  • Signing a contract;
  • Written acceptance of a quotation;
  • Electronic confirmation;
  • Confirmation by email;
  • Online booking;
  • Appointment scheduling by email or online booking system;
  • Actual use of the service.

3. Legal Nature of the Services

The Provider’s services are generally rendered as a mandate pursuant to Articles 394 et seq. of the Swiss Code of Obligations (CO).

The Provider owes professional, diligent, and conscientious performance of services. Coaching, mediation, consulting, and all other services mentioned above are provided to the best of the Provider’s knowledge and ability.

No specific economic, personal, professional, or organizational outcome is owed or guaranteed.

4. Client Cooperation Obligations

Clients undertake to:

  • Provide complete and truthful information;
  • Supply necessary information in a timely manner;
  • Attend agreed appointments;
  • Actively participate in coaching, consulting, mediation, and other processes.

Delays or additional costs resulting from insufficient cooperation shall be borne by the client.

  1. Personal Responsibility

Clients bear full responsibility for their decisions, actions, and results during and after coaching, consulting, or any other services provided.

The services rendered do not replace:

  • Medical treatment;
  • Psychotherapeutic treatment;
  • Psychiatric treatment;
  • Legal advice;
  • Tax advice;
  • Financial advice.

Where psychological or medical conditions exist, responsibility for participation rests with the client.

  1. Coaching and Consulting

Coaching and consulting are intended to support development, decision-making, and change processes.

Responsibility for decisions, actions, and their consequences remains at all times with the client.

  1. Mediation

The Provider acts as a neutral and impartial mediator.

The mediator does not make decisions for the parties and does not issue binding judgments.

Responsibility for agreements lies exclusively with the participating parties.

The confidentiality of all mediation content shall be maintained unless disclosure is required by law.

8. External Ombuds Service

Within the scope of ombuds mandates, the Provider assumes an independent intermediary and trusted-person function.

The Provider may receive, analyze, and address reports, complaints, or conflict notifications and propose appropriate solutions.

The ombuds function does not replace administrative or judicial proceedings.

The Provider is not authorized to make binding decisions or impose sanctions.

9. Training and Workshops

Training sessions and workshops are developed in consultation and dialogue with clients.

The Provider retains full discretion regarding professional and specific content design.

10. Performance and Services

Services may be provided:

  • In person on-site;
  • Online via video conference;
  • By telephone;
  • At external venues or in another agreed format.

Scheduled appointments are generally binding.

The Provider is entitled to reschedule appointments for important reasons. Payments already made will be credited accordingly. Further details are set out in Section 12 et seq.

11. Fees and Expanses

The individually agreed fees shall apply.

All prices are:

  • In Swiss Francs (CHF);
  • Exclusive of statutory VAT where applicable.

Additional charges may include:

  • Travel time;
  • Travel expenses;
  • Accommodation costs;
  • Room rental fees;
  • Material costs;
  • External services.

already made will be credited accordingly. Further details are set out in Section 12 et seq.

12. Payment Terms

Invoices are payable net within 10 days unless otherwise agreed.

In the event of late payment, the Provider may:

  • Charge statutory default interest;
  • Levy reminder fees;
  • Suspend further services until full payment is received;
  • Claim collection and debt enforcement costs.
  1. Rescheduling and Cancellation of Appointments

13.1 By the Client

Individual Coaching, Consulting, and Mediation

  • Up to 48 hours before the appointment: free of charge
  • 24–48 hours before the appointment: 50% of the fee
  • Less than 24 hours before the appointment: 100% of the fee
  • Failure to attend: 100% of the fee

Workshops and Seminars

Cancellation fees:

  • Up to 30 days before commencement: free of charge
  • 15–29 days before commencement: 50%
  • Less than 15 days before commencement: 100%

13.2 By the Provider

If an appointment, training program, or event must be cancelled by the Provider, payments already made for services not yet rendered will be refunded in full or, upon request, credited toward a replacement appointment.

Further claims, particularly for travel, accommodation, meals, loss of earnings, or other consequential costs, are excluded to the extent permitted by law.

Refunds

  1. a) Refunds are granted exclusively for services not yet rendered.
  2. b) Services already provided, completed training sessions, consultations, or other expenditures are non-refundable.
  3. c) Refund requests must be submitted in writing to hallo@danielasieber.com.
  4. d) Approved refunds will generally be processed within 10 business days using the original payment method.

Special Circumstances

In cases of serious illness, accident, death of a close relative, or comparable serious circumstances, the Provider may, at its sole discretion, deviate from the above provisions. Appropriate evidence may be requested.

Mandatory Law Reservation

Mandatory provisions of Swiss law, particularly the Swiss Code of Obligations (CO), remain reserved.

  1. Confidentiality

The Provider undertakes to maintain confidentiality without limitation in time.

All information obtained during the collaboration shall be treated confidentially.

Exceptions include:

  • Statutory disclosure obligations;
  • Official orders;
  • Express written consent of the affected person.

15. Data Protection

Personal data is processed in accordance with the Swiss Federal Act on Data Protection (FADP).

Personal data is processed exclusively for:

  • Contract performance;
  • Communication;
  • Invoicing;
  • Quality assurance;
  • Delivery of services.

Further details are set out in the Provider’s Privacy Policy.

16. Intellectual Property

All concepts, methods, documents, training materials, models, presentations, documentation, and digital content remain the property of Daniela Sieber GmbH.

Any transfer, reproduction, or publication is prohibited without prior written consent.

17. References

The Provider may name legal entities as reference clients.

Customer logos may be published unless otherwise agreed.

Personal references will only be published with prior consent.

18. Liability

The Provider shall only be liable for direct damages caused intentionally or through gross negligence.

To the extent permitted by law, any further liability is excluded.

In particular, the Provider shall not be liable for:

  • Ordinary negligence;
  • Indirect damages;
  • Consequential damages;
  • Loss of profit;
  • Data loss;
  • Reputational damage;
  • Business interruptions;
  • Decisions made by clients.

Liability is limited to the value of the respective mandate.

Mandatory statutory liability provisions remain reserved.

19. Force Majeure

The Provider shall not be liable if performance cannot be rendered, or cannot be rendered on time, due to force majeure.

Force majeure includes in particular:

  • Natural disasters;
  • Pandemics;
  • Government orders;
  • Power outages;
  • Cyberattacks;
  • Telecommunications network failures.

20. Termination

Mandate relationships may be terminated in accordance with the provisions of the Swiss Code of Obligations.

Services already rendered must be compensated in all cases.

21. Complaints

In the event of disputes regarding services rendered, a mediation body shall be consulted before legal proceedings are initiated.

As a first step, the client shall submit their concern in writing by email to hallo@danielasieber.com.

The Provider will send a written acknowledgment of receipt within one business day.

Contact will be made by telephone or email within three business days.

If the parties cannot reach an agreement within a reasonable period, they shall jointly engage a mediation body.

If the Provider is unable to conduct business due to health reasons or absence, the procedure may be delayed by a reasonable period.

22. Severability Clause

Should any provision of these T&C become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.

Amendments and supplements to these T&C must be made in writing.

  1. Governing Law and Jurisdict

These T&C shall be governed exclusively by substantive Swiss law, excluding conflict-of-law rules.

The exclusive place of jurisdiction for all disputes shall be Lucerne, Switzerland, unless mandatory statutory provisions provide otherwise.